Shipping Policy

Last updated: 28 August 2026

At Quilisci, we work with fulfilment partners to ship products directly to customers. Delivery times can vary depending on the product, destination, shipping method, and fulfilment location.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

During busy periods, product launches, promotions, or other circumstances outside our control, processing may take longer.

You will receive an order confirmation after placing your order and, where tracking is available, a shipping confirmation containing your tracking information once your order has been dispatched.

Delivery Times

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

As a general guide:

• UK: approximately 7–15 business days
• US: approximately 7–20 business days
• Other destinations: approximately 10–25 business days

These are estimated delivery times, not guaranteed delivery dates.

Delivery times may be affected by customs processing, carrier delays, peak periods, weather, public holidays, or other circumstances outside our control.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation. Tracking updates can occasionally take several business days to appear while an order moves between fulfilment and carrier facilities.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number and we will investigate the shipment.

If a parcel is confirmed as lost in transit, we will work with the relevant fulfilment or delivery partner to determine the appropriate resolution.

Please ensure that your delivery address is accurate and complete when placing your order. Quilisci cannot be responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided at checkout.

Customs, Duties and Taxes

Depending on the destination country and the applicable shipping arrangement, orders may be subject to customs duties, import taxes, VAT, or other charges.

Where such charges are applicable and are not collected at checkout, they may be payable by the customer.

Quilisci does not control customs processing times or charges imposed by local authorities.

Multiple Items in an Order

If you purchase multiple products, your items may occasionally be shipped separately.

This can occur when products are fulfilled from different locations or fulfilment partners. You may therefore receive separate tracking information and parcels for the same order.

You will not be charged additional shipping fees solely because an order is split into multiple shipments, unless otherwise stated at checkout.

Delivery Issues

If your order arrives damaged, incorrect, or with an item missing, please contact us as soon as possible.

We may request photographs or other information to help us investigate the issue and arrange an appropriate resolution.

Contact

If you have any questions regarding your order or delivery, please contact us at:

care@quilisci.com